Lifescan SureStep Pro User Manual download pdf (Page 98)

Troubleshooting

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

Check

Connections

at Bedside

Unit

1.Bedside unit was

removed from

connection

module before

connection was

established.

2. Bad connection

between modem

and connection

module.

3.Connection

module or

modem error.

1.Do not remove bedside

unit from connection

module until link is

established and data are

transferred.

2.Check connection between

connection module and

modem.

3.Contact LifeScan.

Check

Connections

Workstation

1. Workstation

modem not

turned on.

2. Bad connection

between modem

and wall jack.

3. Workstation

modem error.

1.Turn on workstation

modem.

2.Check modem connection

at wall jack.

3.Contact LifeScan.

Check Phone

Line

Connections

at Bedside

Unit

1.Bedside unit

modem phone

line being used

by fax machine.

2. Bad connection

between modem

and wall jack.

3.Faulty phone line.

1. If fax is being used by same

phone line as connection

module modem, wait for

fax machine and retry

connection.

2.Check modem connection

at wall jack.

3.Inspect phone line.

MESSAGE

POSSIBLE

CAUSE

SOLUTION

BU.book Page 86 Monday, October 28, 2002 11:14 PM

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Lifescan SureStep Pro User Manual Page 98

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