Lifescan In Duo User Manual download pdf (Page 20)

20 GETTING YOUR InDuo™ SYSTEM READY FOR USE

The control solution test troubleshooting

There are several reasons why the results of a control solution test may fall

outside the expected range (as printed on the OneTouch

Ultra Test Strip vial label).

Probable reasons

Action

Repeat the test, closely following the

instructions on page 18

Check that the meter is coded correctly

Shake the control solution vial and

repeat the test

Please check the expiration date or use

another new control solution

Check that the room temperature is

between 20-25°C (68-77°F)

Repeat the test

Repeat the test with a new vial of test

strips. Remember to recode the meter

Call the InDuo™ Customer Care Line

at 1 888 729-2299 for advice

Error in performing the test

Improper coding of the meter

Failure to shake the OneTouch

Ultra

Control Solution vial vigorously

Expired or contaminated

OneTouch

Ultra Control Solution

InDuo™ meter, OneTouch

Ultra Control

Solution, or Test Strips that are too

warm or too cool

Failure to discard the first drop of

OneTouch

Ultra Control Solution

OneTouch

Ultra Test Strip

deterioration

InDuo™ meter malfunction

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Lifescan In Duo User Manual Page 20